House Rules
House Rules, General Information & Covid
Cancellation Policy – Strict:
A 25% deposit of the total stay is required with booking. Full payment is required 2 weeks prior to arrival. If full payment is not received 2 weeks (14 days) before arrival the booking will be cancelled, with no refund of the deposit.
If cancellation is made between 1 month and 2 weeks prior to arrival date 25% of deposit will be refunded. If cancellation is made 1 month or more before arrival date 50% of deposit will be refunded.
For long-stay guests, payment in full is required for 1 month in advance, 2 weeks prior to arrival, thereafter monthly, in advance.
The booking will be confirmed once the deposit is received. Once the deposit is received it signifies the guest’s acceptance of the House Rules.
For long-stay guests, extra visitors are welcome but if wishing to stay overnight they must seek owner’s approval & will be charged R300pp per night. Note: The maximum total in apartment is 4. Children under 12 not allowed due to safety concerns as the deck is high above street level. This is not applicable to Captain’s Cabin.
Wi-Fi, Internet & TV:
Wi-fi is available throughout the apartments and Internet access is fast and uncapped. Select either ‘Admiral’s Waterfall’ or ‘Captain’s Cabin’. The Wi-fi Access Code is made available on your arrival. Unfortunately, there is no Wi-Fi during power outages.
TV in the main bedroom is a ‘Smart TV’. Netflix, YouTube, and Apps are available, plus Open View channels via decoder. TV in the guest bedroom has an external Smart TV box, plus repeats channels set on Open View Decoder in Main Bedroom.
Covid Policy:
All rooms and guest areas are sanitized before arrival to comply with local laws and booking agency’s requirements. Hand sanitizer is also provided, and a digital thermometer available on request.
Linen and Towels:
Clean bedding and towels will be provided on arrival, and, for long-term guests will be exchanged after seven days usage. This includes top sheets, bottom sheets, pillowcases, and bathroom towels, but excludes duvet covers and beach towels. Please do not remove duvet covers when exchanging bedding. For long-stay guests the self-service laundry in the apartment should be used for personal clothing, beach towels, and duvet covers, when necessary. See below for laundry charges. Alternatively, there are laundry services in Simon’s Town or at Glencairn Shopping Centre.
Laundry Self-Service:
Use of the washing machine is R35 (€2) per load, and R30 (€2) per hour for the dryer. Preferably hang out clothes to dry if the weather is suitable. If doing washing, items must be hung on clothes rack outside main bathroom or inside bathroom with sliding door open & security gate locked. Washing must not be put out or hung on the front balcony or deck. Prices for laundry service for long-stay guests to be discussed on arrival.
Air-Conditioners:
Use of aircons is not included in the standard booking charge for short-term guests. If required the charge is R20 per day, per remote control.
Garbage and Recycling Removal
Rubbish & Recycle collection is on Tuesday mornings. Kindly leave garbage bags outside the apartment door before 9am. Replacement bags will be provided.
Water Usage
Although water restrictions have been relaxed in the Western Cape, usage guidelines are still enforced. Our water is metered and the more consumed the higher the tariff. We have a solar geyser so please be considerate and use water sparingly, particularly when showering. Be patient when running hot water as it takes a while to reach the taps from the rooftop tank.
Electricity Usage
Please conserve electricity consumption and switch off lights, aircons and appliances when not required, or on vacating the apartment. For Captain’s Cabin guests a pre-paid energy meter is installed, and electricity usage is for the guest’s account.
Braai / BBQ Facility
Admirals Waterfall has a gas braai (BBQ), and the gas cylinder will be replaced, when necessary, at no charge. To make cleaning easier please, before use, remove the grills and spray with ‘Spray and Cook’ (provided). Also, when necessary, dispose of and re-line the lower tray and collection cup with aluminium foil, provided.
No parties or loud music are allowed
No-Smoking is allowed inside the buildings
Outside Furniture
All external cushions must be kept inside overnight, or brought inside if raining, and when you leave the apartment. When using the deck umbrella, if windy please fix the 2 ropes to the balcony railing. Do not use if very windy, and do not leave open if unattended. Please do not relocate the base of the umbrella – there is a foot pedal at the bottom to enable rotation. If sunbathing on the deck furniture please lay on beach towels, to protect the cushions from suntan oils and body moisture.
Security
Security is not a major issue, however, please secure or close external doors & windows when leaving the property. If the weather is fine then the front door can be left open or unlocked, as long as the front door security gate is closed and locked.
Cleaning Service
It is expected that long-stay guests maintain the apartment in a clean and tidy fashion, and clean at least on a weekly basis. A cleaning service can be arranged on Wednesdays, either at 8.30am or 13.00 at a charge of R250 (€15) per clean only. The domestic worker will wash the kitchen floor, but not the kitchen working surfaces or dishes. Bathrooms, showers, carpets and floors will be cleaned, and the rooms dusted. If other services are required such as ironing, dish washing etc. this can be arranged directly with the domestic worker.
Parking and Vehicle Security
Our road is residential only and Wilfred Street is a cul-de-sac. Parking along the roadside is at the visitor’s risk. Please do not leave valuables inside vehicles in plain sight.
Wild Animals
Baboons often enter the suburbs and can be an issue. If around they might try and enter through an open door or window. Please therefore be vigilant and if they are around make sure windows and doors are kept closed. Do not leave food, particularly fruit, in plain view through the windows. If a baboon enters the apartment, please keep your distance, and make sure there is a clear exit to allow the animal to leave. They are not aggressive animals unless cornered with no clear exit available, or particularly females with infants who might feel threatened.
Damages and Liability
Any damages to the property caused by the guests, or any repairs needed, will be for the guest’s account.
Loss or broken items will either be replaced by the guests or will be for the guest’s account.
Indemnity:
The Owners or Managers of ADMIRAL’S WATERFALL SELF CATERING ACCOMODATION do not accept responsibility for any loss or damage to guest’s personal items whilst on, or in the vicinity of the property.
The Owners or Managers of ADMIRAL’S WATERFALL SELF CATERING ACCOMODATION do not accept responsibility for any personal injury, death or medical costs incurred by guests whilst on the property.
*When vacating please leave the apartment as you found it!*
